Privacy Policy

Last modified: March 17, 2016

This policy describes the types of information that Discharge IQ, Inc. ("Discharge IQ," "we," "us") may collect from you or that you may provide when you use the ChronicCareIQ mobile application (the "App") and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect through the App and from electronic messages between you and the App. This policy does not apply to information collected by: (i) us offline or through any other means, including through any other application operated by Discharge IQ or any third party; or (ii) any third party (including our affiliates), including through any application or content that may link to or be accessible from the App.

Please read this policy carefully to understand our policies and practices regarding your information. By accessing or using the App, you agree to this policy. If you do not agree with our policies and practices, your choice is not to use the App.

Information We Collect About You

We collect several types of information from and about users of the App, including:

  • Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you may be contacted online or offline ("personal information").
  • Your health information, health status and treatment plans.
  • Information that is about you but individually does not identify you, such as information about your internet connection, the mobile device you use to access the App and usage details.

Information You Provide to Us

The information you provide to us through the App may include:

  • Information you provide by filling in forms in the App, including information provided at the time of registering to use the App or requesting information made available on or through the App.
  • Health information you or authorized users submit in response to questions or generally in the App.
  • Information we request when you report a problem with the App.
  • Correspondence or other communications that you may send to us through the App.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the App, we may collect, through automatic data collection technologies, certain information about your mobile device, browsing actions and patterns to improve the App and deliver a better and more personalized service.

We may also use "Unique Identifiers" to enable your use of the App. Unique Identifiers are small files used by our App that are stored on your device when the App is first installed for the purposes of identifying your device for consistent usage across sessions in the App. Unique Identifiers are installation specific: if the App is uninstalled and then reinstalled, the old Unique Identifier is deleted and a new Unique Identifier is installed. These Unique Identifiers do not contain any personal information or other sensitive information. We use Unique Identifiers to track and enhance your usage of the App.

Third-party Use of Automatic Data Collection Technologies

Some content or applications, including advertisements, in the App are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different apps and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any personal information:

  • To present the App and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To fulfill any purpose for which you provide such information, including communication with your healthcare providers.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and Discharge IQ.
  • For Discharge IQ’s internal business purposes.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose your personal information:

  • To our affiliates, contractors, service providers and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Discharge IQ's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Discharge IQ about App users is among the assets transferred.
  • To fulfill any purpose for which you provide such information.
  • For any other purpose disclosed by us when you provide the information.
  • To comply with any court order, law or legal process, government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements between you and Discharge IQ.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Discharge IQ, our affiliates, customers or service providers.
  • For any other purpose with your consent.

Accessing and Correcting Your Information

You may request access to, correction or destruction of any personal information that you have provided to us to the extent that any such request would not violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we use commercially reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to the App. Any transmission of personal information is at your own risk. We are not responsible for any party’s circumvention of any privacy settings or security measures contained in the App.

Children Under the Age of 13 

The App is not intended for children under 13 years of age. No one under age 13 may provide any information through the App. If you are under 13, do not use or provide any information through the App or on or through any of its features. We do not knowingly collect personal information from children under 13; however, if we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. Please contact us if you believe we might have personal information about a child under age 13.

Changes to Our Privacy Policy

We may change this policy from time to time and will post those changes in the App. If we make material changes to how we treat our users' personal information, we will notify you through a notice in the App home page. Your continued use of the App after we make changes is deemed to be acceptance of those changes, so be sure to check this policy periodically for updates. The date the policy was last revised is identified at the top of the page.

Contact Information

To make any request permitted by this policy, ask questions, or comment about this policy, contact us at:
TEL: 855-999-8089